Privacy policy

PRIVACY POLICY

Edser Health is committed to protecting the privacy of our clients and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Types of Personal Information Collected

We may collect the following types of personal information:

  • Health Information: Medical history, treatment plans, progress notes, and other health-related data.

  • Contact Details: Name, address, phone number, email address.

  • Billing Information: Payment details, health insurance information, and billing records.

  • Other Information: Any other information you provide to us during your interactions with our services.

2. Methods of Collection

We collect personal information through various methods, including:

  • Online forms on our website.

  • In-person consultations and assessments.

  • Electronic health records systems.

  • Communication via phone, email, or other electronic means.

3. Purposes of Collection and Use

We collect and use personal information for the following primary purposes:

  • Provision of Healthcare Services: To provide you with occupational therapy and related health services.

  • Billing and Administration: To manage billing, payments, and health insurance claims.

  • Communication: To communicate with you regarding appointments, treatment plans, and other relevant information.

  • Improvement of Services: To evaluate and improve our services, ensuring high standards of care.

  • Legal and Regulatory Compliance: To comply with legal and regulatory obligations.

4. Third-Party Disclosure

We may disclose your personal information to third parties in the following circumstances:

  • Healthcare Providers: To other healthcare professionals involved in your care.

  • Insurance Companies: To process health insurance claims.

  • Government Agencies: Where required by law, such as for regulatory or compliance purposes.

  • Service Providers: To third-party service providers who assist us in providing services (e.g., IT support, billing services), provided they agree to comply with our privacy standards.

5. Data Security Measures

We use Cliniko software to store information which has it’s own security measures to protect your personal information

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact our Privacy Officer using the details provided below. We will respond to your request within a reasonable timeframe.

Effective Date: 9th July 2024

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Edser Health